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Burnaby, BC-based Future Shop is Canada’s largest national retailer and e-tailer of consumer electronics with 121 stores across the country and more than 11,000 employees. Their web store offers consumers the latest digital products, including a wide selection of brand-named televisions, computers, audio, entertainment software and hardware plus appliances. Project Summary Established a network implementation project plan for a nationwide application system with new in-store systems for point of sale, service, warranty, customer orders and personnel functions.Background Future Shop had been developing a new system that integrated inventory (product ordering, availability, warranty, maintenance), human resources, finance and corporate communications. The in-store equipment required replacing, re-locating and testing. The development team had not developed an implementation plan since equipment requirements had undergone many changes during the development project. Requirement Develop a schedule for ordering and implementing equipment, lines testing and training. Approach - Establish a branch location and floor layout inventory.
- Develop the branch by branch before and after configurations and site renovation requirements.
- Establish implementation (installation, testing and training) teams and receiving instructions for the stores (an important factor since stores were likely to sell the equipment as it came in!).
- Develop a schedule for line upgrades, electrical changes, equipment ordering and delivery, implementation team visit and branch staff training.
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