Not only was Negenit able to address our need for growth with the technology we already had, reduce our monthly spending, and increase the services provided, they were there to coordinate and manage all the work between all the vendors and service provides.

            - Matthew Lenner, Manager of Information Systems MNjcc

Background

The Miles Nadal Jewish Community Centre (MNjcc) is a five million dollar agency dedicated to serving the community, culture, educational and recreational needs of downtown Toronto.   In addition to the community center the MNjcc is also home to two schools, a theatre, gallery, day care and fitness center.  With over 3500 members, and 25,000 guests a year the MNjcc is a very busy places with events and programming that cover every day of the year.  

Opportunity

The MNjcc provides an extensive list of services, programs and events to the public and as over 100,000 customers use the building per year.  As result of new programs and services the MNjcc is experiencing rapid growth.   As new staff was being added offices were being divided to facilitate the growth.  In addition the building under went major renovations.  As a result the communication requirements have changed.  The MNjcc is also home to several other organizations who each have different needs and requirements in terms of communications.  Rapid growth was placing strain on the communication system.  As a result of rapid growth a plan and strategy was required to ensure present and future communication needs.  As first the MNjcc, working with it telecom vendor, was informed that the only solution was to replace the existing system.   However the hardware vendor’s recommendation was to replace the telephone system with a platform that would not provide for any growth, new capabilities or strategic value.

Solution

NegenIT was brought on board to develop and create an end-to-end solution for communications.

NegenIT’s innovative approach to problem solving was able to quickly develop and identify the core challenges and problems. NegenIT conducted interviews, workshops and site surveys to review all existing systems that were in place, first to understand the current “as is” state, in addition we reviewed all contracts with all the suppliers as well as review proposals to replaced the existing telephone system. 

Upon review of the proposals from all the vendors it was found out the “no” net gain would be achieved.  This included no new capacity to meet the growth needs, no new features and no plan to solve any strategic issues.    

Based on the “as is” state we able to determine: 

• All needs and growth requirements can me met by the existing system.

• All functions and features can be met by the existing system.

• Major cost savings can be achieved by taking advantage of the existing telephone system.

• Major cost savings can be achieved by renegotiating new contracts with all vendors

• New virtual phone systems can be added with out any hardware or software purchase

• New enhanced services can be added without any cost increase 

Impact

NegenIT developed and implemented an action plan to make the above changes.  In addition to renegotiating all contracts, managing the vendors and taking advantage of existing technology.  NegenIT was able to reduce monthly cost and greatly improve services.  Changes were made to the programming of the existing telephone system to meet the needs of staff, departments and groups.  Taking advantage of existing technology we consolidate and optimized all services to reduce cost and reduce administrative burdens.  In addition monthly telephone and communication cost were reduced and enhanced to provide new services and create virtual phone systems for the theatre and both schools.  In addition user guides were developed for staff to help them navigate through the most common features. 

Based on the work and plan developed by NegenIT monthly communication charges for telephone service was reduced by 50%, the ROI for all services provided was less then six months.  In addition internet services were greatly enhanced with new dedicated and fall back services.  Finally taking advantage of existing technology NegenIT saved the MNjcc from purchasing a new communication system.    

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